*Job Title:* Account Health Support Specialist - English & Arabic (Level 3)
*Job ID:* 2405806
*Location:* Amazon Dev Center India - Hyderabad
*DESCRIPTION*
*Overview:*
[Amazon.com](http://amazon.com) strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - [Amazon.com](http://amazon.com) continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
*Position Description:* Account Health Support Specialist
*LOCATION:* Hyderabad, India
*LANGUAGE REQUIREMENTS:* English & Arabic
*SHIFT REQUIREMENTS:* Sun-Sat
Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Account Health Support team in Hyderabad. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
*Responsibilities:*
- Act as the primary interface between Amazon and business partners.
- Provide timely and accurate operational support to Sellers on the Amazon platform.
- Address chronic system issues, provide process improvements, and develop internal documentation.
- Contribute to a team environment while adhering to service level agreements for phone and/or email cases.
*Qualifications:*
*Basic Qualifications:*
- Candidate must have B.A/M.A in Arabic from recognized university.
- Business proficient fluency in both written and verbal English and Arabic languages.
- Strong investigation skills to find root cause of metric issues and provide viable solutions for Sellers.
- Awareness of how your direct actions impact the buyer experience and Amazon’s potential for bad debt.
- Flexibility to work various shifts, including working one weekend day or alternative start-end times.
- Experience with Microsoft Office, including Outlook, Word, and Excel.
- Ability to compose a grammatically correct, concise and accurate written and verbal response.
- Embrace constant change with flexibility and good grace.
- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
- Demonstrated ability to deal with ambiguity.
- Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- Demonstrates effective communication, composure, and professional attitude.
- Exemplary performance record, particularly with regard to quality & productivity.
- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
*Preferred Qualifications:*
- Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
- Problem solving skills.
- Bachelor’s Degree.
- Demonstrated ability to analyze problems logically.
- Self-disciplined, diligent, proactive and detail oriented.
- Time management and organizational skills.
- Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses.
- Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.
- Demonstrated positive, results oriented attitude.
- Team player capable of learning and sharing knowledge in global team environment.
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
- Ability to maintain high levels of confidentiality and data security standards.
- Demonstrate flexibility to work overtime hours as per business requirement.
- Proven ability to correctly identify fraud patterns.
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