Job Title: Account Health Support Specialist - English & Italian (Level 3)
Location: Amazon Dev Center India - Hyderabad
Job ID: 2428833
Overview:
As an Account Health Support Specialist at Amazon, you'll play a vital role in ensuring top-notch support for our Sellers on the platform. Your focus will be on providing timely and accurate operational assistance, anticipating Seller needs, and contributing to innovative self-help tools. You'll be the key liaison between Amazon and our valued business partners.
Key Responsibilities:
- Provide exceptional operational support to Sellers on the Amazon platform.
- Address chronic system issues and suggest process improvements.
- Develop internal documentation and work collaboratively in a team environment.
- Adhere to service level agreements for phone and email cases.
Basic Qualifications:
- Minimum B2.2 level Italian Language Certification (C1 preferred).
- Proficiency in both written and verbal English and Italian languages.
- Strong investigative skills to identify root causes of metric issues and offer viable solutions for Sellers.
- Awareness of how your actions impact the buyer experience and Amazon’s potential for bad debt.
- Flexibility to work various shifts, including weekends or alternative start-end times.
- Experience with Microsoft Office, including Outlook, Word, and Excel.
- Ability to compose grammatically correct, concise, and accurate written and verbal responses.
- Embrace change with flexibility and a positive attitude.
Preferred Qualifications:
- Interpersonal skills for effective communication with internal and external customers.
- Proactive documentation of operational procedures to address known risk-related patterns.
- Strong problem-solving skills.
- Bachelor’s Degree.
- Analytical thinking and ability to identify patterns logically.
- Self-disciplined, diligent, proactive, and detail-oriented.
- Time management and organizational skills.
- Ability to work in a fast-paced, dynamic environment without compromising on customer experience and financial integrity.
- Demonstrated positive, results-oriented attitude.
- Team player with a global perspective and willingness to share knowledge.
- Ability to manage time efficiently and prioritize tasks effectively.
- Maintain high levels of confidentiality and data security standards.
- Flexibility to work overtime hours as per business requirements.
- Proven ability to identify fraud patterns.
Note: This job description is for reference purposes only and is not a live job posting. Please refer to the official job listing for the most up-to-date information.