Location: ADCI - BLR 14 SEZ
Job ID: 2412846
Job Summary:
As a Seller Support Onboarding Associate, you will serve as the primary liaison between Amazon and our business partners, focusing on assisting new sellers in getting onboarded onto the A.IN platform. Your success will be measured not only by the successful launch of sellers but also by enabling their success on the A.IN platform. You will be responsible for providing timely and accurate operational support to merchants selling on the Amazon platform. Your role will have an immediate impact on the customer experience, making a strong customer focus essential. Additionally, you'll be expected to address system issues, contribute to process improvements, create internal documentation, and collaborate within a team environment while adhering to service level agreements for phone and email cases.
Key Job Responsibilities:
- Act as the primary interface between Amazon and 3rd party sellers, offering phone and/or email support in accordance with internal service level agreements.
- Onboard new selling partners onto the Amazon .IN platform and provide operational support to 3rd party sellers.
- Address chronic system issues, contribute to process enhancements, and create internal documentation.
- Maintain a positive and professional demeanor, effectively managing sensitive issues.
- Demonstrate excellent time-management skills and the ability to work independently while utilizing departmental resources and procedures.
- Collaborate in a team environment and assist team members with challenging contacts as needed.
- Meet performance metrics, including quality, productivity, first contact resolution, and attendance.
- Use logical reasoning and data interpretation skills to actively seek solutions and identify trends for improvement.
Basic Qualifications:
- Excellent written and verbal communication skills in both English and Hindi.
- Effective, clear, and professional communication, both written and oral.
- Provide prompt and efficient service to Amazon Sellers and Merchants, including appropriate escalation of issues.
- Maintain a positive and professional demeanor, representing the company in a positive light.
- Demonstrate excellent time-management skills and the ability to work independently within established policies and procedures.
- Contribute to a positive team environment and proactively assist team members with challenging contacts.
- Maintain acceptable performance metrics, including quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning and data interpretation skills, and identify trends for improvement.
- Collaborate with other departments as needed to resolve seller's issues and questions.
Preferred Qualifications:
- Education: Any Graduation (excluding BE, BTech, and MBA Freshers)
- Language: Proficiency in English and Hindi
- Experience in a customer service environment is preferred, with a desire to expand skills into new areas.
- Technical proficiency in computers and internet use is required, with business acumen in e-commerce and retail.
- Strong commitment to advocating for sellers and driving process and tool improvements.
- Enthusiasm and self-motivation, along with strong prioritization and time management skills.
- Ability to adapt to constant change with flexibility and grace.
- Demonstrate a sense of urgency for contact response time in the face of variable workflow.
- Exhibit effective communication, composure, and a professional attitude.
- Exemplary performance record, particularly in terms of quality and productivity.
- Desired skill sets include proficiency in MS Office applications, especially Excel, and familiarity with Internet Explorer/Mozilla Firefox.
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